Privacy Policy

Last updated: 15 January 2026

1. Introduction

GridHub NXAE Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website gridhubnxae.pro or use our building lifecycle maintenance cost analytics services.

We are the data controller for the personal information we collect about you. Our company is registered in Ireland with registration number CRO147852 and our registered office is at 41 Quay Street, Cork, T65 1247, Ireland.

2. Data We Collect

The data we collect includes personal information you provide directly to us and information automatically collected when you use our website and services. We collect the following categories of personal data:

2.1 Information You Provide

• Contact information (name, email address, phone number, company name)
• Project details and requirements when you request our services
• Communication records (emails, phone calls, meeting notes)
• Payment and billing information for our services
• Building data and maintenance records you share for analysis

2.2 Automatically Collected Information

• Website usage data (pages visited, time spent, navigation patterns)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies data
• Location data (general geographic location based on IP address)

3. How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. We use your personal information for the following purposes:

• To provide our building lifecycle maintenance cost analytics services
• To respond to your enquiries and communicate about our services
• To process payments and manage our business relationship
• To improve our website and services through analytics
• To send relevant marketing communications (with your consent)
• To comply with legal obligations and protect our business interests
• To conduct research and development for service improvement

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist in delivering our services
• With professional advisors (lawyers, accountants, consultants) when necessary
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of others
• In connection with a business merger, acquisition, or sale of assets

6. Your Rights

Under the General Data Protection Regulation (GDPR) and Irish data protection laws, you have several rights regarding your personal data:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your personal data
• Right to restrict processing: You can request limitation of how we use your data
• Right to data portability: You can request transfer of your data
• Right to object: You can object to certain types of processing
• Right to withdraw consent: You can withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the contact information provided below.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Contact and enquiry data: 3 years after last contact
• Client project data: 7 years after project completion
• Financial records: 7 years as required by Irish law
• Website analytics data: 26 months maximum
• Marketing communications: Until you unsubscribe or withdraw consent

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection practices
• Secure backup and disaster recovery procedures

9. International Data Transfers

We primarily process your data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out using the following contact information:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie.